Terms & Conditions

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Important: Please Read Carefully

By accepting these terms, you agree to be legally bound by this agreement. Please read all sections thoroughly before proceeding with your payment.

Terms & Conditions

Welcome to Wheels On Lease Pvt. Ltd.

These terms and conditions outline the rules and regulations for the use of Wheels On Lease's website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Wheels On Lease's website if you do not accept all of the terms and conditions stated on this page.


Service Provider Disclaimer

1. Service Nature: Wheels On Lease is an online platform that connects vehicle owners with individuals seeking to rent vehicles. We do not own, operate, or control any vehicles listed on our platform.

2. Ownership and Responsibility: All vehicles listed on our platform are the property of their respective owners. Wheels On Lease does not hold any legal rights over the vehicles. The vehicle owner, as registered with the Regional Transport Office (RTO), is solely responsible for the vehicle's maintenance, insurance, and compliance with all applicable laws and regulations.

3. Platform Role: Wheels On Lease is only a service provider that connects Lessors (vehicle owners) to Lessees (renters). We do not take any responsibility for the vehicles or the rental transactions.


Vehicle Rental Terms

1. Eligibility to Rent: To rent a vehicle through Wheels On Lease, you must possess a valid driving license and meet all legal requirements for driving in India. Lessees should be well-experienced drivers or riders with more than one year of a valid license.

2. Documentation: Renters must provide valid identification, proof of address, and a valid driving license at the time of rental. These documents must be presented to the vehicle owner for verification. Lessees must also show and share all their legal documents through the DigiLocker application, a digitization service provided by the Indian Ministry of Electronics and Information Technology under its Digital India initiative.

3. Rental Agreement: A separate rental agreement between the vehicle owner and the renter will govern the terms of each rental. Wheels On Lease is not a party to these agreements.


Cancellations and Refunds

1. Cancelling a Booking: Renters can cancel a booking from My Account until the trip starts. The refund depends on how long before the start of the trip the booking is cancelled: 72 hours or more before, 75% of the amount paid is refunded; between 24 and 72 hours before, 50% is refunded; less than 24 hours before, no refund is given.

2. WOL Points: WOL points used on a booking are returned in full when it is cancelled.

3. How Refunds Are Paid: Refunds go back to the original payment method and usually arrive within 5–7 business days.

4. Ending a Trip Early: Renters can end a trip before its end date at no extra charge. The days not used are not refunded.


Legal Compliance

1. Vehicle Registration and Insurance: All vehicles listed on our platform must be legally registered with the RTO and must have valid fully covered insurance coverage and a pollution certificate as required by Indian law.

2. Safety and Roadworthiness: Vehicle owners must ensure that their vehicles are safe and roadworthy, complying with all applicable safety and maintenance standards. Vehicle owners must also have the latest GPS tracking devices with a Kill Switch installed in their vehicles.

3. Driver's Responsibility: Renters must adhere to all traffic laws and regulations while operating the rented vehicle. Any fines, penalties, or legal issues arising from the misuse of the vehicle are the sole responsibility of the renter.

4. Travel Insurance: Wheels On Lease recommends that Lessees have valid domestic travel insurance to cover all potential insecurities during the rental period.


User Conduct

1. Prohibited Activities: Users are prohibited from using the platform for any illegal activities or to engage in fraudulent behavior.

2. Account Security: Users are responsible for maintaining the confidentiality of their account information and are liable for all activities conducted under their accounts.


Modifications to Terms

Wheels On Lease reserves the right to modify these terms and conditions at any time. Users are encouraged to review the terms periodically. Continued use of the platform constitutes acceptance of any changes made to these terms.


Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Dehradun, India.

Privacy Policy

Wheels On Lease Pvt. Ltd. values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services.


1. Information We Collect

Personal Information: This includes your name, email address, phone number, address, and payment details. We collect this information when you register on our platform, book a vehicle, or contact us for support.

Vehicle Information: If you are a vehicle owner, we collect information about your vehicle, including its registration number, insurance details, and GPS tracking information.

Usage Data: We collect information on how you interact with our website and services, including IP address, browser type, device information, and pages visited.


2. How We Use Your Information

Service Provision: To provide and manage our vehicle rental services, process transactions, and communicate with you.

Customer Support: To respond to your inquiries, provide assistance, and improve our customer support services.

Marketing and Promotions: To send you promotional materials, updates, and special offers. You can opt-out of these communications at any time.

Legal Compliance: To comply with legal obligations and protect our rights and interests.


3. Sharing Your Information

Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and customer support.

Business Partners: Trusted partners with whom we collaborate to offer additional services or promotions.

Legal Authorities: When required by law, or to protect our rights, we may disclose your information to law enforcement or regulatory authorities.

Vehicle Owners and Renters: Personal information necessary to facilitate the rental transaction will be shared between vehicle owners and renters.


4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.


5. Your Rights

Access and Update: Request access to your personal information and update or correct inaccuracies.

Delete: Request the deletion of your personal information, subject to legal obligations.

Opt-Out: Opt-out of receiving marketing communications from us. To exercise these rights, please contact us at contact@wheelsonlease.com.


6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.


7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes signifies your acceptance of the updated policy.


9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Wheels On Lease Pvt. Ltd.
Jadaun House, Lane No 11, Chaman Vihar, Phase 1, Niranjanpur, Majra, Dehradun, Uttarakhand. PIN: 248171

Email: contact@wheelsonlease.com

Agreement Confirmation

By checking the boxes below and proceeding to payment, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions and privacy policy.